Terms and Conditions

CONTACT DETAILS

Travel Transfer d.o.o.

Aleksandra Brdarića 5, 10 000 Zagreb

OIB: 41029671552

T: +385 1 66 07 769

T: +385 91 8835 358

E-mail: reservations@traveltransfer.hr

 

 

GENERAL PROVISIONS

Before making a reservation, you must read, understand and accept Terms and Conditions. If you don’t understand Terms and Conditions, we strongly recommend that you contact our Customer Support Service via email or via phone number indicated in the Contact section. This website is translated into English. The official version of this website is a Croatian version. In case of discrepancy between the original and the translated version of the website, Croatian version is to be considered as relevant. Transfer implies the transport of at least one passenger from the Pick-up point to the Drop-off point. Transfer can be one way or return.

 

WAY OF TRANSFER

Transfers are provided by private car or passenger van. Our driver will meet passengers at the agreed Pick-up point, and, if appropriate, will be holding a name board with passenger’s name on it. Our driver will drive the passenger to a desired Drop-off location or to the nearest possible location accessible by car.

 

TRANSFER RATES

To request a price for your transfer please send us a query reservations@traveltransfer.hr or use our Calculator.

Multi-stop transfers (transfers with more stops) are available and are subject to special agreement and terms. For a Multi-stop transfer offer please contact our reservations department by phone +385 91 8835 358 or by e-mail reservations@traveltransfer.hr and provide us with all the details about your desired trip.

 

ONLINE BOOKING PROCEDURE

Reservations are made through our Travel Transfer website (by filling out all the necessary information in the booking form) or directly via e-mail reservations@traveltransfer.hr.

Transfer services must be booked at least 24 hours in advance. Exceptionally, transfers can be arranged within less than 24 hours prior to the journey, but it is necessary to contact our reservations department reservations@traveltransfer.hr beforehand and obtain approval for your desired transfer.

* Person who wants to make a reservation must be over 18.
** Person that submits information for the entire Group accepts the Terms and Conditions on behalf of the whole Group and is responsible for the Group.

 

PAYMENT OPTIONS

Payment Method (Option 1 – Bank transfer)
Advance payment of 20% – via bank transfer to our Travel Transfer bank account – IBAN: HR2723600001101608029 SWIFT: ZABAHR2X,
The remaining 80% via bank transfer to our Travel Transfer bank account – prior to the journey, or by card / cash directly to your driver on the day of transfer (before the journey starts).

* Transfer can also be paid in advance (in full) via bank transfer to the above bank account.

Method of payment (Option 2 – Online debit/credit card payment)
If you are happy with our offer please ask us to send you a card payment link for payment through the safe payment portal CorvusPay. Please indicate whether you would like to pay 100% (full price upfront) or 20% (reservation fee). After receiving the link click on the card payment icon. Select one of the card options (Visa, MasterCard, Maestro, Diners, American Express, DiscoverCard) and enter your card number, expiration date and CSV number. Enter all cardholder’s information (first name, last name, address, city, zip code and country) and finish the payment.

If you choose to pay only 20% upfront (reservation fee), the remaining 80% must be paid prior to the start of your journey, in any of the following ways: 1. via bank transfer (payment made to the Travel Transfer bank account), 2. via CorvusPay safe payment portal (ask for another payment link), 3. by card / cash payment directly to your driver on the day of transfer (before the journey starts).

 

SECURITY OF PAYMENT ON THE PARTNER PORTAL CORVUSPAY

When making a payment for your transfer use CorvusPay – an advanced online card payment system.


CorvusPay secures the complete secrecy of your card data from the moment you enter it into the CorvusPay payment form. Payments are forwarded encrypted from your web browser to the bank that issued your card. Our store never comes into contact with the complete data on your payment card. Also, data is not available even to employees of the CorvusPay system. Isolated core independently transmits and manages sensitive data, keeping them completely safe.
The payment data entry form is secured with the highest reliability SSL transport code. All stored data are additionally encrypted, using a cryptographic device certified to the FIPS 140-2 Level 3 standard. CorvusPay meets all online payment security requirements imposed by leading card brands, or operates in accordance with standards – PCI DSS Level 1 – the highest security standard for payment card industry. When paying with cards included in the 3-D Secure program, your bank, along with validity of the card, also verifies your identity with tokens or passwords.
Corvus Info collects all collected information as bank secrecy and treats them accordingly. Information is used solely for the purposes for which they are intended. Your sensitive data is completely secure, and their privacy is guaranteed by state-of-the-art security mechanisms.
Only the data necessary to perform the job will be collected in accordance with the prescribed on-line payment procedures.
The security controls and operational procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition to maintaining strict access control, regular security tracking, and deep-seated network vulnerability checks, and by implementing security information provision, you keep up-to-date and enhance the security of your system by protecting your card.

Due to their sensitive nature, the card data is collected and processed exclusively within the System under the control of the CorvusPay, where they are subject to additional levels of protection in accordance with the PCIDSS standard. Personal information: Name, Last name, E-mail, Mobile phone number, Address, Postal code, City, Country, as well as Card details: Payment card number and Expiration date expired are processed for online authorization purposes and transaction processing only. The processing of personal data will only last as long as it is necessary to execute the Contract or fulfil the purpose of individual processing of personal data. CorvusPay keeps the given information 13 (thirteen) months from the date the transaction was authorized – in line with the Croatia Law of Transaction Payment.

 

PAYMENT CONFIRMATION

Following a successful payment you will receive a confirmation email from us, as well as all the details about your transfer (itinerary/voucher).

For identification reasons it will be required for the User to show his payment confirmation (or voucher) to the driver prior to entering the vehicle, as well as a valid ID document confirming User’s identity (ID card, passport, driver’s license or similar).

 

LUGGAGE

Each passenger is allowed to carry one standard suitcase / travel bag (max. 25kg) and one piece of standard-sized hand luggage (carry-on). All luggage should be marked with passenger’s personal information. All additional luggage must be reported when booking your transfer. Additional luggage is charged according to our standard price list.

Carrier and/or his drivers have the right to refuse any transfer that would result in an insecure vehicle due to excessive luggage.

 

CHILDREN AND PERSONS WITH SPECIAL NEEDS

Children up to 12 years of age must be accompanied by adults. If traveling alone, children between 12 and 18 years of age must have their parents written permission to travel alone.

Children up to 5 years old need to use a child seat.

Persons with disabilities (disabled persons) are obliged to notify the Carrier of their status in advance (when booking their transfer), in order that Carrier can correctly set the vehicle.

 

RESERVATION CHANGES

Users can change their information at any time (but no later than 24 hours prior to their transfer). All changes must be submitted in writing (by e-mail) and must contain all relevant information. All changes are valid only once they are confirmed by our reservations team.

 

CANCELLATION POLICY AND “NO-SHOW” RULES

Travel Transfer gives refunds for timely cancellations. The following rules apply:

  • 100% refund (cancellations made at least 24h prior to your transfer)
  • 50% refund (cancellations made less than 24h prior to your transfer)
  • 0% refund (no shows)

When User’s flight is being delayed our driver will wait for the User at no additional cost. When User is late for any other reason, he is obliged to contact our Customer Support Service as soon as possible by phone +385 91 8835 358 or inform us of the changes by email at reservations@traveltransfer.hr. If the User does not appear within 60 minutes from the agreed Pick-up time without a Notice of delay, or is not available to be contacted by phone, the journey will be considered cancelled and the Carrier will retain the price paid. If User is unable to find our driver at the agreed Pick-up point (at the agreed time), User can contact our Customer Support Service at +385 91 8835 358 and he will receive further guidance.

 

DURATION OF TRANSFER

Travel Transfer cannot guarantee the exact duration of each transfer. All travel information is informative. Users who travel further with other means of transport should leave enough time between the two transfers. Travel Transfer is not liable for delays in departures / arrivals caused by unpredictable circumstances; such as traffic jams, extremely bad weather conditions, floods, storms, fires, etc.

 

SECURITY MEASURES

All vehicles used for transfer are properly inspected and insured, in line with the laws of the country in which the service is provided. All vehicles are insured with basic car accident insurance. We do recommend Users to have their own travel insurance for the whole trip.

Users under the influence of alcohol, drugs or other similar substances will not be allowed to enter the vehicle. User who endangers the safety of the driver, other passengers or other traffic participants shall be removed from the vehicle and reported to the relevant police station.

Smoking, alcohol or usage of drugs is not permitted in the vehicle for the duration of transfer. Exceptions to this rule are water and non-alcoholic beverages in bottles. Everything else must be approved by the Carrier or his representative (a driver).

 

RESPONSIBILITY

Carrier is obliged to perform all services responsibly and professionally, in accordance with the laws of the country in which the services are provided. Carrier may transfer its rights and obligations, in whole or in part, to a third person or party at his own discretion and without prior notice. If selected vehicle is not available or ready for transfer for any reason, the Carrier may carry out the transfer by another appropriate vehicle.

If transfer is not completed, in whole or in part, Carrier is obliged to refund the User for the price paid. User is obliged to notify the Carrier’s Customer Support Service about the occurrence of any such event.

Carrier is obliged to review all complaints and make a refund decision within 30 days. If User is entitled to a refund the Carrier is obliged to return the full amount paid within 30 days.

All question shall be resolved through an agreement between the two parties (outside the Court), but in the case of a dispute the Court in Zagreb is amenable.

 

PRIVACY STATEMENT

Travel Transfer is dedicated to protecting personal information of Users by collecting only essential / basic information required to fulfil its obligations. Information about Users will only be used for the purpose of processing reservations. This information will never be given, leased or sold to any other party for any purpose other than the fulfilment of the Order. All information is strictly confidential and is only available to Travel Transfer employees and related persons.